Online resolution of consumer disputes in accordance with Article 14. article 1. paragraph. Regulation on Online Dispute Resolution for Consumer Disputes
In accordance with the European regulation on the resolution of consumer disputes (Regulation on online resolution of consumer disputes (EU) no. 524/2013) an appropriate platform is available for the out-of-court settlement of disputes concerning contractual obligations arising from contracts for online sales or online services between a consumer residing in the Union and a trader based in the Union. The European Commission has developed a platform for the online resolution of consumer disputes and represents the central starting point for the out-of-court settlement of consumer disputes.
The European Commission’s online consumer dispute settlement platform can be found on the website http://ec.europa.eu/odr.